Կալոր

Delete your Kalor account

Last updated: September 17, 2026

Delete it yourself, from the app

This page is about Kalor — calorie counter (Կալոր), the nutrition tracking app.

If the app is installed, you don't need to ask us for anything — you can delete the account yourself, and it takes a few seconds:

  • 1. Open Kalor and sign in to the account you want to delete.
  • 2. Open Profile — the last tab in the bottom navigation bar.
  • 3. Scroll to the bottom of the screen and tap “Delete account”.
  • 4. Confirm. The account and everything listed below are erased immediately.

If you can't open the app

Write to support@kalor.am from the email address the account is registered to, with “Delete account” as the subject. That address is the only confirmation we have that the account is yours, so a request sent from a different address can't be accepted.

On such a request the account is deleted no later than 30 days later, and in practice within a few days. You get a confirmation by email once it's done.

What gets deleted

Everything tied to your account, permanently. There is no recovery window and no way to undo it:

  • The account itself — your email, name and password hash.
  • Your nutrition profile — sex, age, height, weight, average daily steps, your activities and your goal.
  • Your whole food diary, and every daily calorie and macro target calculated for you.
  • Your weight history, saved dishes and food preferences.
  • Entries created from photos, together with the AI estimates behind them.
  • Notification settings and your device's push token.
  • Support conversations, and any promo code you redeemed.

What is kept, and why

Three things outlive the account. None of them stays linked to you:

  • Dishes you added to the shared catalogue, by barcode or by hand, stay in the catalogue for other users — with the authorship link removed.
  • Photos you explicitly chose to contribute (“Contribute this photo”, off by default) stay in the anonymous recognition dataset. They carry no EXIF or GPS data — that is stripped on the server before a photo is ever stored — and no link to your account.
  • Crash reports already sent to Sentry are kept under Sentry's own retention policy, up to 90 days, and then deleted. They contain no diary entries and no photos.

Questions

Write to support@kalor.am and we'll answer.